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Archive for the ‘Difficult conversations’ Category

There are four kinds of truth, and three sides to every story.
In the movie The Kid Stays in the Picture, Robert Evans offers this thought: “There are three sides to every story: my side, your side, and the truth. And no one is lying.”
I’ve long believed there are actually four kinds of truth: My truth, [...]

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Mary has just come from a meeting with Alex, a relatively new member of her team, where she watched Alex deliver a short presentation. Mary wants to seize the “coachable moment” and give him some feedback on his performance. From her point of view, the presentation went fairly well. That said, it would have been [...]

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The most effective leaders I’ve known share a strong commitment to this principle: “What” flows downward, and “How” flows upward.
As leaders they recognize their responsibility to communicate what needs to happen:

We need a new strategy to increase sales by 10%
The system we use to capture citizen concerns is not working - let’s fix it.
We need [...]

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